FAQs

FAQs

1. What are the modes of payment when purchasing?

There are 4 options:


Option 1: Online Bank Deposit

Step 1
Shop online and go through the normal checkout process. Choose Dragonpay as the payment option.

Step 2
You will be prompted for the payment fund source. Choose among the Online Bank payment options. In the example here, you chose Unionbank as the fund source. This means that you will pay using your Unionbank Internet Banking account.

Step 3
You will be prompted for your Unionbank Internet Banking login id and password. Enter them here correctly and click the Continue button to proceed.

Step 4
Dragonpay will retrieve the bank accounts enrolled in your Internet banking facility and present them in a dropdown list. Choose the account you wish to debit the payment from.
Depending on your bank’s policy, they may require a Transaction Password, which is different from your Login Password in order to perform financial transactions. If it does, enter that password in the blank space provided. Internet banking facilities that require such a password includes those from Unionbank, Chinabank, and RCBC. Other banks like BDO, BPI, EastWest Bank and Metrobank do not require this.
After you have selected the account and provided the Transaction Password (if any), click the Pay button to authorize Dragonpay to charge the online purchase from that account.

Step 5
Upon completion, your browser will be redirected back to the merchant site. You will be informed by the merchant on the completion status — whether successful or not. Possible causes for a failed transaction include: an incorrect Transaction Password was provided; or the total amount you were requesting is beyond the daily limit allowed by your bank’s Internet banking facility. Most banks limit online payments to a maximum of PHP 50,000 a day.

Step 6
Dragonpay will send a confirmation to your email address with the status of the payment — whether successful or not. The online merchant that you made the payment to would also normally send you an email confirming the receipt of payment.


Option 2: Over the Counter bank Payment

Step 1
Shop online and go through the normal checkout process. Choose Dragonpay as the payment option.

Step 2
You will be prompted for the payment fund source. Choose among the Over-the-counter Bank payment options. In the example here, you chose Banco de Oro Over-the-counter as the fund source. This means that you will pay by depositing the money to a BDO branch teller.

Step 3
Enter your email address here. Dragonpay will send the deposit instructions to you via email so make sure the address provided is correct. If you prefer to use an alternate address, you may modify it here before you click the Confirm button.

Step 4
After you click the Confirm button, you will be redirected back to the merchant’s website. At this point, your payment is in Pending status. The merchant will not fulfill your order yet until you have completed the payment cycle with Dragonpay.

Step 5
Check your email inbox. By this time, the deposit instruction sent in Step 4 should have been received already. If not, check your Spam or Junk folder to make sure it was not misrouted there.
This email contains the bank account number and name that you should use when depositing. This example uses BDO as the bank of choice. Go to a BDO branch, fill-up a regular deposit with the provided details, and hand-over the cash to a teller.

Step 6
The teller will give you a deposit slip receipt to confirm your transaction. That deposit slip contains several important information including:
the date and time of the transaction
the code/name of the bank branch
the amount you paid
Go back to the email received in Step 5 and click on the link provided to confirm your transaction. Fill-in the screen (shown to the right of this text) with the deposit slip receipt details and click the Confirm button.
Dragonpay will verify your deposit and inform the merchant if it was successfully processed. If you do not receive a confirmation email from us within 2 days from validation, you may contact us for immediate assistance.

Support hours: Mondays to Fridays, 8:00am to 7:00pm and Saturdays, Sundays from 9:00am to 6:00pm.
Landline: (02)655-6820
* if you cannot reach the above, you may try (02)989-1891
Or contact us via Email:
English/Filipino/Taglish Support: support@dragonpay.ph

Step 7
Upon successful validation of payment, Dragonpay sends an email to you for your records.


Option 3: Over the Counter Non-bank

OTC Non-Bank allows anybody to walk-in to any branch of our partners to make a payment over-the-counter. Dragonpay will automatedly monitor account activities and send an electronic notification to a merchant once a deposit-payment is detected.
Currently supported over-the-counter non-bank outlets are Bayad Center, LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier and M.Lhuillier branches nationwide. LBC has over 900 branches nationwide operating from Mondays to Saturdays 8am to 5pm, with about 65% of these branches also open on Sundays and holidays. SM Payment Counters can be found in more than 200 SM retail outlets nationwide (SM Department Stores, SM Supermarket, SM Hypermarket, Savemore Market, etc.). M. Lhuillier has more than 1,400 branches nationwide operating 7 days a week, with some branches open 24 hours.
Through its partnership with ECPay, Dragonpay customers can pay through more than 2,000 physical channels including Ever Superstores, Gaisano, NCCC, Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers. International customers can go to I-Remit branches in more than 20 countries. I-Remit is the largest, non-bank, Filipino-owned, publicly listed remittance company.
The steps for performing an over-the-counter non-bank payment is similar to over-the-counter bank payments except you just skip Step 6. Dragonpay gets the details directly from its payment partners so there is no need for additional validation from the customer.
Dragonpay supports mobile payments as well. Globe GCash, and BPI BanKO are currently supported.
After completing the purchase process, a confirmation email will be sent by our Customer Service Team.

2. Can I cancel my order?
Once payment has been made, you can no longer cancel your order.

3. How can I track my package?
Until our logistics partner is ready with their tracking system online, in the meantime, you may email us for questions regarding where your package is. We will respond to you with the exact location.

4. Do you accept returns and refunds?
For purchases made online, we do not allow returns or refunds. Hanabishi’s QA team thoroughly checks the condition of your item/s to ensure that you receive 100% quality products. Should there be any defects on the items you purchased, our warranty service centers will be open to serve you. (please see list of service centers)
In the event that you receive a broken item caused by handling, Hanabishi will replace the item right away after investigation.

5. What is your warranty coverage?
Hanabishi offers 1 year warranty for parts and free lifetime service warranty. It is important that you keep your receipt to avail of this warranty. You may bring your item to any of our service centers for repairs. (See service center tab for list)

6.What time should I place my order? 
Daily cutoff time for online purchases will be 4 o’clock in the afternoon.Any orders placed after the 4 o’clock cutoff time will be processed the next working day. Hanabishi is open Mondays to Fridays between 8am to 5pm.Orders placed on Fridays past 4pm will be processed Monday the following week.

7.When will I receive my order? 
After placing orders, our Customer Service team will conduct a verification process and will get in touch with you through email or your mobile number in 24-48 hours. After which, you may expect to receive your item/s to reach your intended place of delivery in 5-7 business days the most.

8.Receiving of packages.
In the event that the person who purchased our products online is not present at the time of delivery, please provide a signed/original authorization letter together with a xerox copy of their ID and its authorized representative to be given to our logistics partner.

9.Where do you ship?
Our delivery services are currently available within Metro Manila only. We are working towards setting up our logistics partner in neighboring provinces within Luzon, Visayas and Mindanao soon.