Once payment has been made, you can no longer cancel your order.
Our delivery services are currently available within Metro Manila only.
We are working towards setting up our logistics partner in neighboring provinces within Luzon, Visayas and Mindanao soon.
After placing orders, our Customer Service team will conduct a verification process and will get in touch with you through email or your mobile number in 24-48 hours.
After which, you may expect to receive your item/s to reach your intended place of delivery in 5-7 business days the most.
Daily cutoff time for online purchases will be 4 o’clock in the afternoon.Any orders placed after the 4 o’clock cutoff time will be processed the next working day.
Hanabishi is open Mondays to Fridays between 8am to 5pm.Orders placed on Fridays past 4pm will be processed Monday the following week.
Hanabishi offers 1 year warranty for parts and free lifetime service warranty. It is important that you keep your receipt to avail of this warranty.
You may bring your item to any of our service centers for repairs. (See service center tab for list)
Step 1
Shop online and go through the normal checkout process. Choose Dragonpay as the payment option.
Step 2
You will be prompted for the payment fund source. Choose among the Online Bank payment options.
In the example here, you chose Unionbank as the fund source. This means that you will pay using
your Unionbank Internet Banking account.
Step 3
You will be prompted for your Unionbank Internet Banking login id and password.
Enter them here correctly and click the Continue button to proceed.
Step 4
Dragonpay will retrieve the bank accounts enrolled in your Internet banking
facility and present them in a dropdown list. Choose the account you wish to debit the payment from.
Depending on your bank’s policy, they may require a Transaction Password, which is different from
your Login Password in order to perform financial transactions. If it does, enter that password in the blank space provided.
Internet banking facilities that require such a password includes those from Unionbank, Chinabank, and RCBC.
Other banks like BDO, BPI, EastWest Bank and Metrobank do not require this.
After you have selected the account and provided the Transaction Password (if any), click the
Pay button to authorize Dragonpay to charge the online purchase from that account.
Step 5
Upon completion, your browser will be redirected back to the merchant site.
You will be informed by the merchant on the completion status — whether successful or not.
Possible causes for a failed transaction include: an incorrect Transaction Password was provided;
or the total amount you were requesting is beyond the daily limit allowed by your bank’s Internet banking facility.
Most banks limit online payments to a maximum of PHP 50,000 a day.
Step 6
Dragonpay will send a confirmation to your email address with the status of the payment — whether successful or not.
The online merchant that you made the payment to would also normally send you an email confirming the receipt of payment.
Step 1
Shop online and go through the normal checkout process. Choose Dragonpay as the payment option.
Step 2
You will be prompted for the payment fund source. Choose among the Over-the-counter Bank payment options.
In the example here, you chose Banco de Oro Over-the-counter as the fund source.
This means that you will pay by depositing the money to a BDO branch teller.
Step 3
Enter your email address here. Dragonpay will send the deposit instructions to you via email so make sure the address provided is correct.
If you prefer to use an alternate address, you may modify it here before you click the Confirm button.
Step 4
After you click the Confirm button, you will be redirected back to the merchant’s website. At this point, your payment is in Pending status.
The merchant will not fulfill your order yet until you have completed the payment cycle with Dragonpay.
Step 5
Check your email inbox. By this time, the deposit instruction sent in Step 4 should have been received already.
If not, check your Spam or Junk folder to make sure it was not misrouted there.
This email contains the bank account number and name that you should use when depositing.
This example uses BDO as the bank of choice. Go to a BDO branch, fill-up a regular deposit with the provided details,
and hand-over the cash to a teller.
Step 6
The teller will give you a deposit slip receipt to confirm your transaction. That deposit slip contains several important information including:
Go back to the email received in Step 5 and click on the link provided to confirm your transaction.
Fill-in the screen (shown to the right of this text) with the deposit slip receipt details and click the Confirm button.
Dragonpay will verify your deposit and inform the merchant if it was successfully processed.
If you do not receive a confirmation email from us within 2 days from validation, you may contact us for immediate assistance.
Support hours: Mondays to Fridays, 8:00am to 7:00pm and Saturdays, Sundays from 9:00am to 6:00pm.
Landline: (02)655-6820
* if you cannot reach the above, you may try (02)989-1891
Or contact us via Email:
English/Filipino/Taglish Support: support@dragonpay.ph
Step 6
Upon successful validation of payment, Dragonpay sends an email to you for your records.
OTC Non-Bank allows anybody to walk-in to any branch of our partners to make a payment over-the-counter.
Dragonpay will automatedly monitor account activities and send an electronic notification to a merchant once a deposit-payment is detected.
Currently supported over-the-counter non-bank outlets are Bayad Center, LBC branches, SM Payment Counters, Robinsons Department Stores (RDS),
Cebuana Lhuillier and M.Lhuillier branches nationwide. LBC has over 900 branches nationwide operating from Mondays to Saturdays 8am to 5pm,
with about 65% of these branches also open on Sundays and holidays. SM Payment Counters can be found in more than 200 SM retail outlets nationwide
(SM Department Stores, SM Supermarket, SM Hypermarket, Savemore Market, etc.). M. Lhuillier has more than 1,400 branches nationwide operating 7 days a week,
with some branches open 24 hours.
Through its partnership with ECPay, Dragonpay customers can pay through more than 2,000 physical channels including Ever Superstores, Gaisano, NCCC,
Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers.
International customers can go to I-Remit branches in more than 20 countries. I-Remit is the largest, non-bank, Filipino-owned, publicly listed remittance company.
The steps for performing an over-the-counter non-bank payment is similar to over-the-counter bank payments except you just skip Step 6.
Dragonpay gets the details directly from its payment partners so there is no need for additional validation from the customer.
Dragonpay supports mobile payments as well. Globe GCash, and BPI BanKO are currently supported.
After completing the purchase process, a confirmation email will be sent by our Customer Service Team.
In the event that the person who purchased our products online is not present at the time of delivery,
please provide a signed/original authorization letter together with a xerox copy of their ID and its authorized
representative to be given to our logistics partner.
Until our logistics partner is ready with their tracking system online, in the meantime,
you may email us for questions regarding where your package is. We will respond to you with the exact location.
For purchases made online, we do not allow returns or refunds. Hanabishi’s QA team thoroughly checks the condition of your item/s
to ensure that you receive 100% quality products. Should there be any defects on the items you purchased, our warranty service centers
will be open to serve you. (please see list of service centers)
In the event that you receive a broken item caused by handling, Hanabishi will replace the item right away after investigation.
Para sa mga nabili online, hindi kami tumatanggap ng returns at refunds. Ang Hanabishi QA team ay sinisigurado ang kundisyong nga mga appliances para masigurado ang 100% na kalidad nito.
Kung meron mang mga depekto sa mga items na iyong nabili, ang warranty service centers ay bukas para kayo ay serbisyuhan.
Sa pagkakataon na ikaw ay makatanggap ng sirang item na ang dahilan ay ang pagdadala dito, ang Hanabishi ay agad itong papalitan matapos ag imbestigasyon.
Ang aming delivery service ay kasalukuyang available sa loob ng Metro Manila pa lamang. Inaayos namin ang aming mga logistics partner sa mga kalapit na probinsya sa Luzon, Visayas at Mindanao.
Matapos maproseso ang iyong order, ang Customer Service team ay magsasagawa ng verification process. Kayo ay kakausapin via email or sa inyong phone number sa loob ng 24-48 na oras. Matapos nito, umasa na matatanggap ang iyong item sa loob ng 5-7 business days.
Daily cut-off time para sa mga online purchase ay 4 o’clock ng hapon. Ang kahit anong order lagpas ng cut-off ay mapoproseso lamang sa susunod na working day. Ang Hanabishi ay bukas mula Lunes hanggang Biyernes sa pagitan ng 8 ng umaga hanggang 5 ng hapon. Ang mga orders mula Biyernes lagpas 4 ng hapon ay mapoproseso sa susunod na linggo.
Ang Hanabishi ay nagbibigay ng 1 taon warranty para sa parts at FREE lifetime service. Mahalagang itago ang iyong resibo para ma-avail ang nasabing warranty. Maaring dalhin ang mga item sa kahit anong service center para sa mga repair.
Step 1
Mamili sa aming website at magpatuloy hanggang sa checkout. Piliin ang DragonPay.
Step 2
Ikaw ay mapupunta sa payment fund source. Ikaw ay mamimili sa mga Online Bank payment options.
Step 3
Ikaw ay mapupunta sa iyong pag-log in sa Banking ID at password. I-enter ang mga ito ng tama at -click ang Continue button para magpatuloy
Step 4
Makukuha ng DragonPay ang bank account na enrolled sa iyong Internet banking facility at mailalagay ito sa dropdown list.
Mamili kung anong account ang gusto mong gamitin pamabayad.
Depende sa iyong bangko, maaring mag-require ng Transaction Password na iba sa iyong Log in password para magawa ang transaksyon.
Kung ito ay hiningi, ilagay ang passsword sa blank space na ibinigay. Ang mga bangko katulad ng Unionbank, Chinabank, at RCBC ay nanghihingi ng password.
Ang BDO, BPI, EastWest Bank and Metrobank ay hindi na. Matapos itong makumpleto, i-click ang Pay button para ma-authorize ang DragonPay na ma-charge
ang iyong online purchase sa napiling account.
Step 5
Bago matapos, ang iyong browser ay mapupunta muli sa merchant site. Ikaw ay sasabihan ng merchant ng iyong completion status-kung successful o hindi.
Sa posibilidad na ito ay failed transaction, maaring ito ay dahil sa maling Transaction Password; ang total amount na iyong request ay lagpas sa daily limit
allowed ng iyong bangko. Karamihan sa mga online banking payments ay may maximum na 50,000 kada araw.
Step 6
Ang Dragonpay ay magsesend ng confirmation sa iyong email address kasama ang status ng iyong payment. Ang online merchant na iyong
binayaran ay karaniwang magsesend sayo ng email kasama ang resibo ng iyong binayaran.
Step 1
Mamili sa aming website at magpatuloy hanggang sa checkout. Piliin ang DragonPay.
Step 2
Ikaw ay mapupunta sa payment fund source. Ikaw ay mamimili sa mga Over the counter Bank payment options.
Ibig sabihin ay ikaw ay magdedeposit ng pera sa bangkong iyong napili.
Step 3
Ilagay ang iyong email address dito. Ang Dragonpay ay magsesend ng deposit instructions
sayo via email para iyong masigurado na ang address ay tama. Kung nais mo itong baguhin ay maari mong gawin dito.
Step 4
Matapos i-click ang Confirm button, ikaw ay mapupunta sa merchant’s website. Sa puntong ito, ang iyong payment ay nasa
pending status. Ang merchant ay hindi ipoprocess ang iyong order hanggang sa iyong makumpleto ang bayad sa Dragonpay.
Step 5
Wag kalilimutang I-check ang iyong email inbox. Sa oras na ito, ang deposit instruction na iyong natanggap ay naglalaman ng bank account number at pangalan kung kanino ito idedeposit.
Step 6
Ang teller ay magbibigay ng deposit slip receipt para maconfirm ang iyong transaction. Ang deposit slip ay naglalaman ng mga importanteng impormasyon kagaya ng sumusunod: Araw at oras ng iyong transaksyon, ang code o pangalang ng branch ng banko at ang halaga na inyong biniyaran.
Importanteng bumalik sa natanggap na email sa Step 5 at i-click ang link na ibinigay para makumpirma ang transaksyon. Ilagay ang deposit slip receipt details at i-click ang Confirm button.
Ang Dragonpay ay ivverify ang inyong deposit at aabisuhan ang merchant kung successful ang proseso. Kung hindi makatanggap ng confirmation email galing samin sa loob ng 2 araw matapos ang validation, maari kayong tumawag sa amin.
Support hours: Mondays to Fridays, 8:00am to 7:00pm and Saturdays, Sundays from 9:00am to 6:00pm.
Landline: (02)655-6820
* if you cannot reach the above, you may try (02)989-1891
Or contact us via Email:
English/Filipino/Taglish Support: support@dragonpay.ph
Step 7
Matapos ang successful validation ng payment, ang Dragonpay ay magsesend ng email para sa iyong record.
OTC Non-bank ay tumatanggap ng walk-in sa kahit anong branch partners para makapag bayad sa pamamagitan ng over-the-counter.
Ang Dragonpay ay automatic na mamomonitor ang anumang aktibidad at ito ay magsesend ng electronic notification sa merchant sa oras na makapagdeposit.
Sa ngayon ito ang mga pwedeng over-the-counter non-bank outlets: Bayad Center, LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier and M.Lhuillier branches nationwide.
Sa partnership ng Dragonpay sa ECPay, ang mga customers ay makakapagbayad sa mahigit na 2,000 physical channels kasama ang Ever Superstores, Gaisano, NCCC, Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers. Ang mga International customers naman ay maaring pumunta sa mga I-Remit branches abroad. Matapos makumpleto ang pagbili, isang confirmation email ang isesend ng Customer Service Team.
Sa oras na wala ang taong nagpurchase ng item online sa oras ng delivery, maaring magprovide ng signed at original na authorization
letter kasama ng xerox copy ng mga id at authorized representative na ibibigay sa logistics partner.
Kapag ready na ang aming logistics partner sa kanilang tracking system online.
Sa ngayon, maaring mag-email sa amin ng katanungan tungkol sa kung nasaan na ang iyong package. Kayo po ay aming sasagutin ng exact location nito.
Sa oras na ikaw ay makapagbayad na, hindi na maaring i-cancel ang iyong order.
