FAQs

Once payment has been made, you can no longer cancel your order.

Our delivery services are now available nationwide.

Daily cutoff time for online purchases will be 4 o’clock in the afternoon.Any orders placed after the 4 o’clock cutoff time will be processed the next working day.
Hanabishi is open Mondays to Fridays between 8am to 5pm.Orders placed on Fridays past 4pm will be processed Monday the following week.

Hanabishi offers 1 year warranty for parts and free lifetime service warranty. It is important that you keep your receipt to avail of this warranty.
You may bring your item to any of our service centers for repairs. (See service center tab for list)

There are 3 options:

Option 1: Online Bank Transfer

Step 1

Shop online and go through the normal checkout process. Choose Ipay88 as the payment option.

Step 2

You will be prompted for the payment fund source. Choose among the Online Bank payment options.
In the example here, you chose Unionbank as the fund source. This means that you will pay using
your Unionbank Internet Banking account.

Step 3

You will be prompted for your Unionbank Internet Banking login id and password.
Enter them here correctly and click the Continue button to proceed.

Step 4

Ipay88 will retrieve the bank accounts enrolled in your Internet banking
facility and present them in a dropdown list. Choose the account you wish to debit the payment from.

Depending on your bank’s policy, they may require a Transaction Password, which is different from
your Login Password in order to perform financial transactions. If it does, enter that password in the blank space provided.
Internet banking facilities that require such a password includes those from Unionbank, Chinabank, and RCBC.
Other banks like BDO, BPI, EastWest Bank and Metrobank do not require this.

After you have selected the account and provided the Transaction Password (if any), click the
Pay button to authorize Ipay88 to charge the online purchase from that account.

Step 5

Upon completion, your browser will be redirected back to the merchant site.
You will be informed by the merchant on the completion status — whether successful or not.
Possible causes for a failed transaction include: an incorrect Transaction Password was provided;
or the total amount you were requesting is beyond the daily limit allowed by your bank’s Internet banking facility.
Most banks limit online payments to a maximum of PHP 50,000 a day.

Step 6

Ipay88 will send a confirmation to your email address with the status of the payment — whether successful or not.
The online merchant that you made the payment to would also normally send you an email confirming the receipt of payment.

Option 2: Over the Counter Bank Payment

Step 1

Shop online and go through the normal checkout process. Choose Ipay88 as the payment option.

Step 2

You will be prompted for the payment fund source. Choose among the Over-the-counter Bank payment options.
In the example here, you chose Banco de Oro Over-the-counter as the fund source.
This means that you will pay by depositing the money to a BDO branch teller.

Step 3

Enter your email address here. Ipay88 will send the deposit instructions to you via email so make sure the address provided is correct.
If you prefer to use an alternate address, you may modify it here before you click the Confirm button.

Step 4

After you click the Confirm button, you will be redirected back to the merchant’s website. At this point, your payment is in Pending status.
The merchant will not fulfill your order yet until you have completed the payment cycle with Ipay88.

Step 5

Check your email inbox. By this time, the deposit instruction sent in Step 4 should have been received already.
If not, check your Spam or Junk folder to make sure it was not misrouted there.

This email contains the bank account number and name that you should use when depositing.
This example uses BDO as the bank of choice. Go to a BDO branch, fill-up a regular deposit with the provided details,
and hand-over the cash to a teller.

Step 6

The teller will give you a deposit slip receipt to confirm your transaction. That deposit slip contains several important information including:

• the date and time of the transaction
• the code/name of the bank branch
• the amount you paid

Go back to the email received in Step 5 and click on the link provided to confirm your transaction.
Fill-in the screen (shown to the right of this text) with the deposit slip receipt details and click the Confirm button.

Ipay88 will verify your deposit and inform the merchant if it was successfully processed.
If you do not receive a confirmation email from us within 2 days from validation, you may contact us for immediate assistance.

Support hours: Mondays to Fridays, 8:00am to 7:00pm and Saturdays, Sundays from 9:00am to 6:00pm.

Landline: (02)655-6820

* if you cannot reach the above, you may try (02)989-1891

Or contact us via Email:

English/Filipino/Taglish Support: support@Ipay88.ph

Step 6

Upon successful validation of payment, Ipay88 sends an email to you for your records.

Option 3: Over the Counter Non-Bank

OTC Non-Bank allows anybody to walk-in to any branch of our partners to make a payment over-the-counter.
Ipay88 will automatedly monitor account activities and send an electronic notification to a merchant once a deposit-payment is detected.

Currently supported over-the-counter non-bank outlets are Bayad Center, LBC branches, SM Payment Counters, Robinsons Department Stores (RDS),
Cebuana Lhuillier and M.Lhuillier branches nationwide. LBC has over 900 branches nationwide operating from Mondays to Saturdays 8am to 5pm,
with about 65% of these branches also open on Sundays and holidays. SM Payment Counters can be found in more than 200 SM retail outlets nationwide
(SM Department Stores, SM Supermarket, SM Hypermarket, Savemore Market, etc.). M. Lhuillier has more than 1,400 branches nationwide operating 7 days a week,
with some branches open 24 hours.

Through its partnership with ECPay, Ipay88 customers can pay through more than 2,000 physical channels including Ever Superstores, Gaisano, NCCC,
Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers.
International customers can go to I-Remit branches in more than 20 countries. I-Remit is the largest, non-bank, Filipino-owned, publicly listed remittance company.

The steps for performing an over-the-counter non-bank payment is similar to over-the-counter bank payments except you just skip Step 6.
Ipay88 gets the details directly from its payment partners so there is no need for additional validation from the customer.

Ipay88 supports mobile payments as well. Globe GCash, and BPI BanKO are currently supported.
After completing the purchase process, a confirmation email will be sent by our Customer Service Team.

In the event that the person who purchased our products online is not present at the time of delivery,
please provide a signed/original authorization letter together with a xerox copy of their ID and its authorized
representative to be given to our logistics partner.

Until our logistics partner is ready with their tracking system online, in the meantime,
you may email us for questions regarding where your package is. We will respond to you with the exact location.

For purchases made online, we do not allow returns or refunds. Hanabishi’s QA team thoroughly checks the condition of your item/s
to ensure that you receive 100% quality products. Should there be any defects on the items you purchased, our warranty service centers
will be open to serve you. (please see list of service centers)
In the event that you receive a broken item caused by handling, Hanabishi will replace the item right away after investigation.

The KaPartner Points Rewards Program is our way of saying "thank you" to all our loyal KaPartners—from hardworking Nanays to dedicated professionals and entrepreneurs, and to all our valued customers! Every time you shop at Hanabishi’s online store, you earn KaPartner Points that you can use on future purchases. It's a simple, rewarding way to get more value out of the Hanabishi appliances you love!

Anyone with an e-mail address can join the KaPartner Points Rewards Program! Whether you're based in the Philippines or abroad, you're welcome to earn points and enjoy our rewards. However, please note that our delivery service is limited to PH addresses only. So for our hardworking OFWs who want to purchase appliances online for their loved ones in the Philippines, you can still shop and earn points by sending Hanabishi products straight to your family back home!

Joining the KaPartner Points Rewards Program is simple! All you need is a valid email address. Just follow these easy steps:

• Visit our official website and create an account using your email address. You’ll also notice the KaPartner Points widget located at the lower right corner of the website, which will appear on every page.
• After signing up, you’ll receive an activation request via email. Once you activate your account, you'll get a confirmation email, which will redirect you to your order history, where you can track your purchases and points earned.
• Once registered, you'll automatically be enrolled in the KaPartner Points Rewards Program.
• Start shopping and earn points with every purchase!

You can collect KaPartner Points every time you shop on Hanabishi's official website. Apart from the initial 1,000 points as a welcome reward upon signup, you'll earn 20 points for every P1 spent on the website. Your points will accumulate and can be redeemed for future discounts or exclusive deals!

Loyalty Tier Levels:

As you spend more, you can unlock higher tiers and earn additional rewards:

Bronze Tier:

• Spend: P10,000 in 31 days
• Earn: 1,000 points for reaching this tier
• Bonus: An additional P50 on top of the accumulated points from previous transactions

Silver Tier:

• Spend: P20,000 in 31 days
• Earn: 4,000 points for reaching this tier
• Bonus: An additional P200

Gold Tier:

• Spend: P50,000 in 365 days
• Earn: 10,000 points for reaching this tier
• Bonus: An additional P500 off

You can easily keep track of your current earned points and status toward the next tier by checking the KaPartner Points widget, located at the lower right corner of every page on our website!

With the KaPartner Points Rewards Program, you can enjoy a variety of exciting rewards! Here are some of the benefits you can redeem:

• Vouchers: Use your points to get discounts on future purchases.
• More Points: Reach new tiers and earn bonus points on top of your regular accumulation.
• Freebies: Get exclusive Hanabishi items as a special reward for your loyalty.

Always check your email newsletters and our website for the latest updates, special offers, and new rewards!

Redeeming your KaPartner Points is easy! Follow these steps:

• Log in to your Hanabishi account on our website.
• Add items to your cart and proceed to checkout.
• During checkout, select the option to apply your KaPartner Points toward your total.
• The discount or rewards will be automatically applied based on the number of points you’ve collected.

Here are the following ways to earn KaPartner Points:

• Sign up and receive an initial 1,000 points as a welcome reward.
• Log in daily to our website and earn 20 points each day.
• Invite a friend and earn 1,000 points when they purchase Hanabishi items through your referral link.

Keep an eye on our official social media channels for special campaigns, promotions, and additional reward mechanics!

• Everything on our website is eligible for KaPartner Points! Whether you’re purchasing kitchen appliances, home essentials, or any of our other quality products, you’ll earn points on every transaction. From small items to major purchases, every peso you spend helps you accumulate rewards!

Unfortunately, you cannot earn KaPartner Points on purchases made through physical stores or other online platforms like Shopee, Lazada, or TikTok. However, we do offer special campaigns and promotions from time to time, so be sure to stay tuned!

We are also working on consolidating our rewards program to include more opportunities for you to earn points across different platforms in the future.

You can easily check your KaPartner Points balance by following these steps:

• Log in to your Hanabishi account on our website.
• Your current points balance will be displayed on the KaPartner Points widget immediately after logging in.

To view more details about your activities, including how to earn additional points and your redemption history, visit your customer profile account.

No, your KaPartner Points do not expire! Since we just launched this program, we want you to fully enjoy the rewards you earn. We will keep you updated if there are any changes or new information regarding point expiration in the future.

While your acquired KaPartner Points do not expire, some reward vouchers may have expiration dates. This is especially true for special and limited time offers. Be sure to check the terms and conditions for each voucher to ensure you use them before they expire. Always stay updated with our promotions to take full advantage of your rewards!

To update your personal details, follow these steps:

• Log in to your Hanabishi account.
• Navigate to the "My Account" page.
• Here, you can change your name, default address information or add a new address.

Please note that if you need to change your e-mail address, you will need to sign up again for a new account.

Make sure to save any changes you make to ensure your account is up to date!

Yes, your personal information is secure with us. We use the personal information we collect to provide our services and operate the app effectively. Specifically, we use your information to:

• Communicate with you
• Optimize and improve the app
• Provide you with information or advertising related to our products and services

Sharing Your Personal Information:

• We never share your personal information or the information collected from users with any third parties, except as legally required or as requested by the merchant.
• We may only share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights.

No, it is not possible to receive points or redeem rewards without registering for the KaPartner Points Program. To enjoy the benefits and rewards, you must create an account and enroll in the program. This ensures you can earn points on your purchases and take full advantage of our rewards system!