Thank you for reaching out! Please make sure you're using induction-ready cookware with your unit, as it is necessary for the induction cooker to function properly. Induction-ready cookware typically has a flat, magnetic base.

If you’ve already confirmed this and the issue persists, feel free to contact us, and we’ll be happy to assist further.

Thank you for choosing Hanabishi!

We apologize for the issue with your unit. To help us resolve this, please check if your cookware is induction-ready, as the unit requires magnetic materials (like stainless steel or cast iron) to heat properly.

If the cookware is compatible and the problem persists, please let us know, and we'll assist you further.